First impression is usually everything right?
Well it is in my book. I had bought a new Nintendo 3DS XL off of eBay, for some reason it didn't turn on even after a full charge. So this place was the first to pop up for it's great reviews and excellent customer service. I decided to head over to this place on A Saturday after work. As I arrived to the place the store was closed, I found it odd considering they were suppose to be open until 7pm and I had arrived around 4:10pm.
Then I see a paper sign on the door that they would close the store early on Friday & Saturday but at 5pm... I made sure to look at the time and I was sure I still had an hour left.
I pressed their security doorbell/camera and finally got an answer saying they were closed. I told them I understood that but the paper suggested I still had an hour until closing time. All they said is yeah sorry but we already locked up to take care of personal business.
I wasn't expecting to get my system fixed but rather a simple question on what they thought was wrong with the system that's all. They did tell me to come back on Monday and that I would be credited a discount.
This first visit just didn't rub me the right way closing the store even an hour of what was listed??? I didn't make it back because I just didn't think it was worth the hassle. So took my business else where.
At the very end I went to Gamers Paradise instead and they were able to tell me what was wrong with my system. All it took was less then 5min.