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| - My wife and I had been to this restaurant several years ago with a group of co-workers during Christmas season. We enjoyed it. In our quest to find some good prime rib we decided to visit again. All the other reviewers who spoke about the view are correct and I won't repeat those comments here. We requested and received a nice table with a view. We were there on a Friday night at 6 pm. Big mistake. The place was loaded with families with kids. I don't know if kids eat free on Friday night or whether there was a deal with the next door Arizona Grand Resort, but there were kids everywhere. Fortunately, most of them were well behaved but there are always a few squawkers. If you are looking for a romantic place for a nice dinner with your sweetie, this ain't it. This is a country and western themed restaurant with a live band blaring C&W music all night. Servers all wear cowboy hats and cowboy clothes. Most male customers are wearing baseball caps. I'm not saying there is anything wrong with that, just know what you are getting into before you go. When our server first approached our table he said, "I'm a little backed up so it'll be a bit before I can get to you." Okay. About 15 minutes later he came back and took our drink order. Fifteen minutes later the beverages arrived. Another 10-15 minutes passed before he returned to take our dinner order. It was another 20 minutes before our entrée arrived. We ordered our prime rib medium rare, which according to their menu has red inside. The two slabs we received looked as if they had been under a heat lamp for 15-30 minutes with brownish spots covering the meat. Cut open, both pieces were at least medium, if not medium well. Reluctant to spend more time in the cacophony of noise from the kids that inundated the place, we took a few bites. The meat was totally unseasoned and needed a healthy dose of salt. I had a huge pile of cooked sliced carrots on my plate. They were also bland and cooked nearly to mush. When the waiter came back we asked for to-go boxes. He commented that it did not seem as if we had been very hungry. I don't usually say anything because the server has no control of what comes out of the kitchen, but we showed him our meat and he agreed that neither piece was anywhere near medium rare. He graciously thanked us for our comments and said he was going to send a manager over. Within a minute the manager was at our table. After explaining our situation he stated that he wanted to bring us each another piece of prime rib and he would ensure that it was medium rare. Within 5 minutes he was back with two full plates of food. Both pieces of meat were medium rare! We thanked him for his assistance and he thanked us for bringing this to his attention. We were very grateful for the way in which this situation was handled. If it had not been for that I would have give a 2-star rating. We were not impressed with the quality of food, emphasis seems to be on quantity, and thought the price was very high - $100 for two dinners and two drinks, including tip (which was 20% to the server who handled our concerns with grace). So, if you are looking for a steak house to take out-of-towners whom you think will be impressed with a "Cowboy" atmosphere, this might be your place. If you are celebrating a special occasion and want to impress your sweetie with your elegance, go elsewhere. Different strokes for different folks.
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