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  • So I was new to Charlotte, partially dying from allergies and doctorless. I had called more than 10 doctors offices trying to make an appointment as a new patient. As many of you know, as a new patient, you are usually scheduled weeks out. I had heard about Dr. Chen from a family friend but was told that she was so sought after that she wasn't taking any new patients. I decided to call anyway and give it a shot. I got an appointment a week later. The staff at Mint Hill Primary Care are exceptional. As a medical professional myself, I know that at times, our jobs can get hectic and overwhelming. Dr. Chen's staff are always helpful, usually answer the phone right away (that never happens at other places, like never!) and I have never waited over 20 minutes to be called from the waiting room. That is a big deal to me. If I have an appointment, I don't expect to be sitting around a germ infested waiting room for an hour or more. Once brought back to a room, Dr. Chen always arrives within minutes. She always has a smile, a warm hello and an even warmer how have you been. She really takes the time to get to know her patients, and I appreciate and respect that. I would give Dr. Chen and her staff a 1000 stars if I could. I haven't liked a doctor this much since my childhood pediatrician! God bless Dr. Chen. As long as I am living in Charlotte she will always be my PCP.
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