After seeing all the good reviews I decided to take my jewelry here to sell it. Cleve and the guard were very very nice and welcoming. I had everything from costume jewelry to silver, gold, stones, pearls and a diamond ring. I feel that he took the time and analyzed each piece carefully. He was honest and I feel satisfied with the amount he offered me on the less valuable items, however I was quite disappointed with what he offered me for my diamond ring. But he explained why and I understood so decided not to sell that item. I didn't feel uncomfortable or swindled and would gladly go back.