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  • I bought three Visa gift cards at Safeway a couple of weeks ago and gave them as gifts to my nieces and nephew. Of the three cards that I bought only one of them worked. I retrieved the cards from my nieces and went to Safeway to figure out what was going on. The customer service associate was friendly and made some calls to help solve the puzzle, however, after an hour in the store trying to resolve this issue, Safeway did absolutely nothing to resolve this issue. Safeway is ultimately responsible for the products that they sell in their store. During that hour I spent with the friendly customer service rep and unfriendly manager they had the information regarding what was wrong with the cards. Instead of replacing them and issuing me new ones, they passed the burden onto me. They gave me phone numbers and emails etc... of who I need to contact to resolve the issue. However, as a customer, this is information I should not be concerned about. Safeway should be. They are the ones who sold the cards to me. I've spent three hours on this so far not to mention the embarrassment I faced when my nieces returned the cards to me because they didn't work. Safeway is the nearest grocery store to us but I will undoubtedly drive the extra few miles to Frys to ensure a much better shopping experience and customer service.
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