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| - We rented a property managed by Asset for 2 years. There were some cons, but overall it was a pretty average experience.
Sadly the office is older and smells like cigarette smoke, which is a turn off at first impression. Staff turnover also seemed high, as I believe only one of the original employees we dealt with at the start of our lease were still there at the end of our lease. This made it difficult because some of the people we spoke to about issues in the beginning weren't there when it came up again. (When we moved in we were told by an employee to use the beige paint in our garage to touch up the walls... well, we did, and it didn't match. The person that told us to do it doesn't work there anymore, so we couldn't discuss it with her and ended up having to paint the entire house at our expense for fear that we would be charged more for it anyways. Why leave paint and tell us to use it if it didn't match? I honestly have no clue.)
We dealt with a few employees who were very rude and unprofessional, but others were kind and attentive (Paula is awesome!). We did have issues going back and forth about a repair that shouldn't have been our responsibility, but they were trying to make ours. It was a pain, but was eventually resolved in our favor after several months of going back and forth. Just an unecessary headache.
Another thing to be aware of is that they don't do walk throughs at the time of move in or move out. This is a little scary because you never know what happens after you turn in your keys. I don't know why their policy is like this? So, take LOTS of pictures, video tape, and write everything down when you move in (and out). They give you a move in checklist, so notate every little thing. If you dont notate it then, you'll be charged later. Send emails so you have a paper trail and be prepared to leave the house looking nicer than it did when you moved in. (Their repair person charges astronomical amounts of money for minor repairs, so do the best you can). Use their vendors for cleaning (Project Spotless--they're actually very good and reasonably priced) and keep all receipts.
Also be aware that there may be a sewer bill that you may or may not know about that isn't billed to you until you move out. We got a $470-ish bill at the time of move out that we weren't aware of because it was in the owner's name and being billed to the office. I would've rather paid this yearly, but it's ok. Just make sure you ask so it's not a surprise.
They are a little outdated and don't have an online portal to pay rent, so that was a little annoying. I mailed it every month and I never had a problem, but it would've been more convenient with an online payment option.
Overall, they could use some improvements and more professionalism at times, but I wouldn't mind renting from them again. Our move out went smoothly and we got back the majority of our deposit, fairly so. The house we rented was beautiful and we loved it for the time we were there.
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