My sister and I were there right when they opened, and we needed to get our eyebrows done. Simple enough, right? The place was not busy at all and there were two people who weren't doing ANYTHING and we waited and waited and waited over 30 minutes. No service. Then, I see three ladies walk in needing a pedicure. They were immediately served while we had been there since it opened, and all we needed was a simple eyebrow wax. This was my last time visiting hot nails.