I'm not sure why the previous reviewer thought that Dr Ravi Doobay was rude, he's very polite and thorough. Several family members and friends have gone to his office and no one ever has had a bad experience with him. I don't think the reviewer has the right location for Dr Doobay, because she mentions the office being under The Bay, Dr. Doobay's office is at Bridlewood Mall in Scarborough!