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| - GETTING COMPLETELY SCREWED OVER BY THIS COMPANY WAS ONE OF THE WORST EXPERIENCES OF MY ENTIRE LIFE!!!!!
I agree with previous reviewers who say that Gabby M. must have a friend that works there or she used to work there, because EVERY other reviewer has had a horrible experience with this company.
There is no way for me to describe how awful my experience was with them from beginning to end. My mother had just passed away and I was moving to another state. I shopped around for quotes and decided on first choice moving and storage, especially because when I moved to San Diego I was going to be staying with family friends for a few months while I was looking for an apartment, so I needed the storage aspect of them as well. Of course they gave me a pretty good 'bait and switch' quote, but because I've never been through this before I didn't get a written quote. When the moving crew showed up on moving day he took a look around and said it was going to cost more than what I was quoted. I knew it didn't seem right but what could I do? My house was all packed up & I was about to hop in my car with my cat & drive from Colorado to California. I was already completely overwhelmed so I just agreed to it but knew that it didn't seem right.
The next red flag was even though I had been very clear about needing to store my things for a few months, about a week later some guy named Brian called me from first choice and said he was in the truck and he was ready to drop my stuff off! Several phone calls later it got sorted out, but this was a precursor of the nightmare to come. I wish at that point I had just had them drop my stuff off and put it in a storage unit myself here in CA. Or of course I wish I had never hired them at all!
A few months later I found an apartment and was ready to have my stuff delivered, so I called them several weeks before I needed my things and we settled on a date that would work for both of us. However, they were TWO DAYS late to drop off all of my things, and I had to leave a party I was hosting at the family friends house in order to meet the movers to drop off my stuff. It was the worst timing ever, very unprofessional, and two days late! The first thing Steve the head mover said when he met me was "Why did you get ripped off so bad?" He knew for the amount of stuff I have that I got double charged. I also was charged double storage. This is COMPLETELY UNCONSCIONABLE, and I wish I could sue the pants off this company. Unfortunately I was pretty traumatized from moving all by myself to a whole new state, as well as still grieving the loss of my mother so I didn't fill out the paperwork within the allotted time. I think they know that people are very overwhelmed when they are moving, so they keep scamming people over and over. I even went to a lawyer who said I'd be lucky to get half of my money back. I am definitely going to finally file a report with the BBB. I hope these guys go out of business in a big way where they go bankrupt.
So to add MAJOR insult to injury, Steve who was dropping my stuff off said that the movers who picked my things up said I was flirting with them & that I "wanted them all". (Nothing could be farther from the truth, yuk!) I am totally disgusted! In addition to COMPLETELY ripping me off, there was implied sexual harassment disrespect. I can't believe that so many aspects of this company would rip off an innocent woman trying to move by herself.
ON TOP OF ALL OF THIS, many things were damaged, including the most precious item of all which was an antique table from my grandmother. I had to pay $150 to get the table repaired and it will never be the same but at least it is usable. I don't use the word hate very much, but I HATE THIS COMPANY!!!! I wish I could give them 0 stars. They are disgusting! So awful, deplorable, & shady. F-YOU FIRST CHOICE MOVING AND STORAGE!!!!!!!!
P.S. - I just read Heather P.'s review & it reminded me that as they were leaving I looked in the back of the truck & there were several items of mine still in there, clearly marked with green stickers that they had labeled all of my things with to differentiate it from the hot pink stickers they used for another delivery. I'm SO glad that I took a glance in the truck as they were closing the door and saw several items of mine still in there, including a really nice guitar that was a gift from my brother. There were 3 or 4 large items of mine right by the door, so you can't tell me that they didn't see them. I think they do it on purpose so they can take those items for themselves. I like how Heather used the word 'violating', because that is what they are. Except for the 'fake nice' guy who gave me the quote... It is definitely a 'bait and switch'! I can't believe the people who work for that company continue working there. They must hate themselves or be really bad people. I HOPE THEY ALL GO STRAIGHT TO HELL
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