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  • Went here twice in two weeks recently and I've noticed new workers. One worker kinda made the atmosphere of Sarah & Tom feel down and uncomfortable. Usually when I go there I get a wonderful happy greeting and enjoy short conversations with whoever is working. I usually go their to check out calendars and stationary but I do think the albums are WAYYY overpriced. The only reason for me to buy an album from here is if I wanted the album NOW and didn't want to wait for shipping. Anyways this time I heard a worker complaining about some Kpop groups and even saying how she doesn't like a certain idol or group. Now I understand that people have opinions, but when no one was asking about who you dislike it can bring anyone shopping there a bad mood like me and my friend. As I recall she was talking about buying each members album covers except for one "but that's alright because they're the only good members anyway" honestly how can you say that when fans are shopping in your store. When you're working at a store known for their Kpop merchandise with a bunch of Kpop fans coming and going and you're making these comments about who you dislike and you specifically say their name and their group, it's really off putting. What made it worse is that we can hear her conversations with another colleague around the WHOLE store. The feeling that Sarah & Tom gave me was a very happy store that welcomes you and makes you happy to see Kpop photos and TONS of albums. But when I went there I felt uncomfortable and wanted to leave. There's no doubt that I'll probably go back there and purchase some things, but I just couldn't let these experiences go and not complain about it, because it got me leaving appalled.
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