Called before going to resort to make sure we wouldn't need to set an appointment for a tour and was told no come whenever. Great so we headed to the resort 45 mins away from our home and get there only to be told they "didn't have time" because it was check in time after waiting 15 minutes for them to figure that out... So basically we were turned away. We were leaving the property I was so annoyed and called the same lady I had already spoken with that said no appointment was needed and asked if we decided to book a stay would it be discounted considering we didn't even get to tour the property and wasted our time going there. Was told a manager would call me and I'm still waiting 3 weeks later. I'll be booking our family staycation elsewhere.