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  • Well, I went here because they were the only NTB that had the tire I wanted in town. I walked in and the young man working the counter was playing scratch off tickets. Ok, then I said I have an appointment to get new tires today. He says our system is down, just a minute. Walked out of the room, came back, asked me if I knew which tires I wanted. I did, I told him, he checked that they were in stock, which they were. We spent several minutes looking up prices on my phone, and he tried selling me several things I didn't want. I get that, it's his job. I told them what I wanted, he showed me the waiting room and I sat there for over an hour and a half waiting. Finally came back and said I needed new brake pads did I want them to install? I told him I didn't have the money today. My car was ready shortly thereafter, they called an 800 number to verify my credit card and gave me my receipt and sent me on my way. The tires ride very nice, little bit noisy despite the review, but I attributed this to not wearing off the newness. I received a call the next day that they needed me to contact them about the order. I could not return until the day after, to which the same man asked me for my card number. I told him the charge was already taken. He said it was for paperwork only, and assured me they would not charge it again- and against all my better judgment I gave it to them. After work, I checked my account and sure enough the idiots had charged me a second time for the tires. Now I am fuming because they are closed and I can't do anything to get it corrected until at least tomorrow. How incompetent do you have to be to do this. WTF? Will never go back to NTB anywhere in America again! You shouldn't either!
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