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  • After being out on the strip all day, my group of friends decided to face our fears and take on the challenge at Sky Jump. As soon as we walked into the room, the vibes were ugly and none of the employees smiled or greeted us- instead they wore frowns on their faces and seemed too exhausted to work. We were told that it was closed even though people were being checked in and being changed into the suit for the jump. We left and went back a few minutes later, asked a different employee for service and received awful customer service. We paid over 600 dollars and was kept on the side line waiting for our jump. Other customers AFTER us were being taken for the jump before us. After waiting a ridiculous amount of time, we asked for a refund. All the employees rolled their eyes and rudely told us we were unable to get a refund. After discussing how we waited way too long, had others taken for the jump who paid after us and how we were unhappy with their customer service. We ended up being reimbursed for the jump and I am glad we did not go. I feel that the workers would have not secured us safely because they were unhappy with their life at Sky Jump. Please get better employees, I am absolutely not recommending this store for any future travelers and tell them that the guest service is awful. If I can give zero stars, I would.
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