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  • Just AWFUL!!! I had an appointment for 1 pm and arrived 30 minutes early for a major service, alignment, balance and brakes. I had driven 100 miles from Kingman, AZ because there was no closer dealership. I explained this and the fact that I have difficulty seeing to drive at night. I was assured that i would have the car back in time. First of all, there were no functioning restrooms in the building. No running water. No signage to indicate this. People continued to use the facilities and the stench was awful. Oddly, despite the lack of running water, their "cafe" continued serving food... YUCK. At 2:30 pm, I was informed that the service would be delayed and the car " might" be ready at around 6 pm. Apparently no one was available for the balance and alignment. They hadn't even started the rest of the service! Needless to say, i asked for my car back figuring i would take my chances with a local place in Kingman. I also asked to speak with a manager. Td him the story, told him I wanted my car back immediately. He made a couple of calls, found a tech to do the work with the exception of brakes and the alignment and I would have the car back by 4 pm. At 345pm the car was "done" but I was informed that it needed a water pump and they could do it in the morning. That did it for me. I insisted they bring me my vehicle immediately... Had they started the work on time, they would have found this issue early enough for me to make arrangements to find care for my Mom in Kingman for the night. I made one call to TNT car repair in Kingman, arranged for the water pump and had the work done there. I will NEVER go back to Findlay for anything, EVER. St
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