****12/11/16 Update******
No contact and no follow up I guess poor quality food and customer service is the standard here.
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I will start off by saying I understand this is a grill and I ordered a salad. Unfortunately the service and the food were way below what I expected based on what I was told by other people. Long story short I got a crappy salad that looks like it came out of a bag for $11.00
There is a sign out front that says "Order at the bar or at the cashier" I went to the cashier which is next to the bar and stood there for what seemed like 10 mins because the two people were standing there talking with their backs to the customers. See the picture. Normally I would have said something but I just wanted to see how long I would have to stand there out of sheer curiosity.
I ordered my food then went to sit at the bar to wait. I assume the person who was talking to the cashier in the picture is the bartender because she walked behind the bar a few times. She didn't ask me if I wanted anything and actually completely ignored me. She did however have a conversation with someone at the bar who had not drink or food in front of him so I can only assume that he was an employee or a friend of hers. I decided to get something to drink and eat in the restaurant rather than take it to go but changed my mind given the service.
***The salad*** I attached a picture of my 11 dollar salad after I mixed it up. It consisted of what looks like salad out of a bag and honestly I think McDonald's does a better job of making salads and that's saying something. It had no avocado like the menu says. It had a minuscule amount of corn and very few discernible black beans. Totally not worth 11.00
My understanding is that they are opening a few more locations soon. I don't recommend wasting your time.