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| - I visited Salon 3121 for a Spa Day courtesy of a TravelZoo special. I anxiously looked forward to a day of indulgence and relaxation for over a month but, alas, I left disappointed.
I had read about the new Organics Lounge prior to my spa day and it was also mentioned in my appointment confirmation voicemail. I suppose it's my fault for having a preconception about what the term "lounge" means, but I envisioned a serene area, separate from the noise & hustle bustle of the salon, where spa clients wait for their services. Not at all the case. There is no separate area for spa treatments, so throughout my services I could lots of conversation, banging doors, and hair dryers...simply not a relaxing atmosphere.
My spa day started with a facial with Kellie. First of all, I was told I was receiving my treatment in the waxing room, not in one of the rooms they use for facials because all of the other rooms had been booked. I presume this is why there was no steam (other than a hot washcloth) in my facial. My primary gripe is that Kellie did not ask whether I was there to relax and proceeded to chat for all but 10 minutes of the facial. Yes, I was there to relax and did not want to chat, but also didn't want to be rude.
When my facial was complete, Kellie left me to dress and went to find out which treatment I had next. She learned I was supposed to go to a massage with Caite. I walked into the hallway while Kellie and Caite were discussing my massage and I overhead Caite saying it was going to be a really short massage (I didn't know what that was supposed to mean since my voucher was for a normal 50 minute massage). Kellie left me with Caite who brought me to her room and proceeded to tell me that she had another appointment at noon so, since my facial with Kellie ran long (she up-sold me on an eyebrow wax), my massage would have to be cut short. I asked her what that meant because: 1) I couldn't understand how it was okay to cut my massage short when I agreed to pay more money for an extra service with Kellie and 2) Caite wasn't offering any sort of refund for the time she was going to take off of my massage. She told me it didn't mean anything except that my massage was going to be short. It was totally bizarre so I responded that I had paid for a full 50 minutes, to which she responded it wouldn't be fair to her other clients if their appointments were delayed because of me. Wow. I felt like she indirectly said I was not a normal client and, therefore, was not important. I'm fairly certain I made a strange facial expression and she finally said she would go speak with the front desk (um, yeah, you should have done that initially without making the back to back booking my problem!). When she came back she informed me that the front desk was going to rearrange her schedule and I would receive my full 50 minute massage. The outcome was appropriate, but I thought it was incredibly unprofessional that I had been involved in the problem at all. During the massage, I thought Caite applied way too much pressure and I was uncomfortable and unable to relax during most of the 50 minutes. She never asked whether the pressure level was right for me (every other masseuse I've ever had checks at some point) and I didn't want to say something because she had seemed so annoyed during our earlier conversation. Caite's room was is also next to the staff room and my massage ran over lunch hour so, at one point, I was not only grimacing in pain but the room reeked of Chinese food. Not what I had envisioned when I thought about my spa day!
Finally, I went for my manicure/pedicure with Brenna. Salon 3121 has a great selection of polishes, including the latest fun colors from OPI. Brenna was nice and the manicure/pedicure service would have been relaxing except for the proximity to the salon. The area where Salon 3121 provides manicures and pedicures is adjacent (maybe 10 feet in separation) to the stylists. Unfortunately, during my pedicure, there was a stylist about 20 feet away who was chatting quite loudly and continually swearing (sh*t, f*ck, etc) to her client (her client, a somewhat older woman, looked miserable!). I don't mind swearing, but I don't really want to hear it while I'm trying to relax. Although Brenna was nice, she didn't trim my toenails evenly and the sides of some of my nails weren't painted at all.
I left Salon 3121 without feeling relaxed, but definitely relieved that I hadn't paid full price for such a mediocre experience.
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