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| - I've been to Kiu numerous times ever since it first opened. The first few times, I thought the food and service were fantastic with decent portions for a very reasonable price. I would have happily given this place 4 out of 5 stars back then. But in the last six months, I've noticed the portions have gotten smaller, the service has gotten worse, and the food quality has plummeted.
They removed some great dishes from the menu like the authentically Japanese Makunouchi box and replaced them with boring dishes like corn croquette. The new fish and chips they have is a joke, it's like Highliner fish sticks! The aburi sushi here never was as good as a place like Miku in downtown, but it was still tasty. But during the most recent visit, our aburi sushi was horrible! The slices of fish were cut so thin, I could only taste the rice. Even the rice block was so poorly constructed that it fell apart as soon as I lifted it up.
The service here has also gotten a lot worse. When they first opened, they were so friendly and very helpful when ordering. Now you can feel their impatience every time you pause while ordering. We ordered the stuffed chicken wing, which I've had numerous times. However, this time the meat was overcooked and the skin burnt. Given how long we waited for it, I didn't want to wait for them to cook it again, so we ate it even though the outer skin was bitter. I just mentioned in passing to the server that they had overcooked the chicken. I was expecting to hear an apology and that they would relay the feedback to the cook. However, this insolent server responds to me by saying since we already finished eating the dish and he hasn't seen it himself that he can't comment. After I showed him a picture of it, he responds by saying that's how they always cook it. I've never seen this server before, so I assume he's new. If a regular customer tells you that a dish that he's had numerous times before is overcooked, drop the arrogant ignorant attitude and just relay the info to the cook. I'm only trying to help...
As we were leaving, the greeter at the front mangled the Japanese so bad that it was quite entertaining. You have one job to welcome people when they arrive with "irasshaimase" and thank customers as they are leaving with "arigatou gozaimashita," so the least you can do is try to pronounce it properly. That "ariga gozamuuuuu" was so far off, and the last part slurred so badly that it was obvious that he couldn't care less what verbal diarrhea was spewing out of his mouth. Not a big deal in itself, but it shows that some of the employees here just don't care and don't take much pride in doing their job well. Likely won't be back for a long time, if ever. Such a shame as I used to really like this place!
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