Like the previous reviewer, I have been a customer for almost 3 years. I needed a security system that was wireless and not going to cost me a fortune. I looked into ADT and Brinks but they couldn't offer me what FrontPoint offered which was wireless (at the time. Not sure about now) and a reasonable pricing for what I wanted. It was so easy to set up and the rates for monitoring were reasonable. Plus if you need items replaced, as long as you send in the item that is not working, they will replace it for you. The customer service has been extremely helpful and friendly each and every time I have called. ( which is RARE thank goodness) I would definitely recommend FrontPoint Security to those looking for a great security system.