Hit and Miss pretty much
The first time I went, I had a great vet and a great visit as a check up and shots. The second check up, I had an older woman as my doctor and she had to the most dismissive, irritable and just down right mean attitude I've ever seen from ANY medical professional. In fact, pretty much everyone up front is rude and acts like you are a bother.
I wanted a wart removed from my dog's head and she told me the only way they could do that was under a general when he had his teeth cleaned and the cost for but would be $800. I'm fact, when I had said the other doctor told me that it could be done without the cleaning, she flat out called me a liar. I am now at another vet and very happy. My dogs teeth cleaning only cost me $400 and the wort, which they removed before his cleaning cost me $130. I will never go back to Blue Cross and greatly encourage others not to as well.