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| - I haven't had the best encounters with some of the staff here. The people I met with when I initially leased my car were outstanding. They were friendly, attentive and the sole reason I'm giving this place 2 stars.
However, ever since I leased my vehicle, I've had not-so-great conversations with people. The first came, when I was pulled over for having expired plates, three-months after I first leased my car. Now, in my experience, plates always expire on my birthday or one-year from the purchase/leasing date. I guess Classic Honda has some system by which mine expired three months in--a detail never brought to my attention. Yes, I am at fault because I should've checked, but when I called to ask why this was never once brought up (especially since the dealer nor the state sent me the usual notification telling me to renew), I was met with a bash of defensiveness. In fact, the person I spoke to was downright rude, telling me I'm solely to blame for the situation and the blame rests on me (Again, it's pretty typically the dealer or state notifies you that a renewal is coming up).
The second encounter I had came after I relocated to California. Prior to my departure, I called the dealership to see about any paperwork I needed to register my car in another state. And although I reiterated the question several times, I was told again and again that I simply needed to check in with a new dealership after my move. Well, turns out there's a lot of paperwork I needed. And when I called to voice my displeasure with not knowing this, I was once again met with a brick wall. The financial person I spoke to, basically called me a liar and told me that no one in that department would ever tell me such a thing (they did).
Thankfully, when I got on the phone with Honda Financial Services, I was able to speak with someone who was extremely helpful and kind. Thus, bringing an end to my saga with this dealership.
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