Just moved here and have been using Sonoran for a few months now. Really like this company. Bret is great and makes it clear that customer service is a top priority (after making sure that the bugs are taken care of). Our regular service tech, Jeremy, is great too. Very nice and always explains the product he is using. (i.e. In the summer months, the concentrations of the products are higher since the bugs tend to be more active.) They tend to stick to spraying the exterior of your home, unless you have an issue with the interior, and then they will take care of the inside too. We are currently renting a house and had Sonoran come out the day after we moved in. Two weeks later, I encountered some scorpions outside on our patio. I called, and they came back out that morning to spray again - no hassle, no extra charges - they just took care of it. Haven't seen any critters since and I hope that it stays that way. Great company that we will continue to use!