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  • I have had wonderful sales staff, but have experienced a HORRIBLE male manager. I had purchased a large all stainless "all clad" crock pot. TWICE it did not turn on - it was defective. I returned it, could not find the receipt, told him to look it up on my Wells Fargo debit card. He looked it up and insisted it wasn't there. Actually wondered "if I really purchased it there." I have purchased thousands of dollars of gift cards, and wedding gifts at this location. (In fact at one of the bridal showers, they had sold the exact gift twice from this store, even though she was registered there. They had made a big mistake on the registry). Back to the rude male manager. I told him he did not have to credit my debit card, he could give me a store credit. He insisted he could not do that "because I might go and take the gift card and use it at Pottery Barn." This was his exact quote. He also said "we are not responsible if this appliance isn't working, ship it to all Clad." Hello? Then why would I buy anything from Williams Sonoma if they don't stand behind it? I left in tears, and I left the appliance there. My daughter told me to call the Williams Sonoma at the Biltmore. She said their staff is fabulous. The manager was exceptional! He went on my credit card and found the charge immediately. He told me he would help me in any way possible, he never criticized the other manager. I went and picked up my gift card at the Fashion Square Store. (The manager at the Biltmore arranged this, I did not want to talk with anyone). I will never step my foot in THIS store again. Even though I've had fabulous dealings with sales people at this store, just not this particular manager. (Colleen is a wonderful sales person there, very helpful!) Williams Sonoma at Biltmore Fashion Park will always have my business.
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