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| - This was my 2nd visit to XO, per my friends desire (says its the best steak house in cleveland).
This is what I observed for an alleged 4 Star Restaurant (not really a ranked 4 Star but people refer to it as such).
The tables were sticky. Sticky like you'd expect a table from Cedar Park. Which means they've not regularly sanded, resealed and varnished the tables. Nor do they do a great job cleaning them. For this sort of premium they're asking, white or black linens should be on ALL tables.
The tall guy wearing the striped suit coat and white jeans- not sure if an owner or General Manager- but he was greeting guests while eating food (would go back and forth to a small table with a woman and child) and eat/ drink. - UNACCEPTABE for $$ they're asking.
When I went to the restroom, I thought I was in the restroom from barfly- from accross the street. Hot, smelled of urine, not very clean, fit and finish of towel rack looked as if someone from wood shop threw it together, not even properly ventiliated. Again, disgusting for the $$ they're asking.
Food- nothing short of unmemorable. Okay so you throw some roasted garlic with a twig of tyme on the plate as a garnish. That's amusing. This trick must work wonders for so many who have no clue what a real 4 star is like. There was nothing served that would demand such a price point- what so ever.
Service? Not poor. Waiting did a so so job; remembered peoples meals, apps and drinks and fairly decent with promptness- but again, nothing wow'd me.
When I spend $48/per plate, I'm not just paying for the food. I'm paying for the LEVEL of service and environment that I wouldn't get at Outback Steak House, or even Champps. I'm expecting on the same level as Mortons. Always VERY professional, prompt, curtious- clean, welcoming. Every detail - is looked over on a minute to minute basis.
Or one better, Chez Francois- a REAL 4 Star;unbelieveable service with impeccible execution. This place is a MUST GO TO Restaurant.
To the owners of XO- close down for 2 weeks, renovate, revamp your attitude and service and menu. Bring the level of game to that of a world class city. And then watch the waiting list, and profits soar beyond what you're doing now.
Exceed Peoples expecations for people from OTHER cities, not just Cleveland. Help us put Cleveland ON THE MAP for 'must see places to go and see'.
When you do that, I'll be back, and will personally take an ad out in the Plain Dealer for you. On my dime.
Balls in your court.
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