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  • WARNING-THIS IS A LONG POSTING. That's EXACTLY what I think of this place. Because I'm usually a positive person, lets start with the PROS: *Superb location *Very nice rooms (always love the Heavenly Bed) *Going green (and getting better) CONS: *$30/self parking-A parking lot that is 1 block south of the hotel. Had the parking been attached to the hotel-I would have been fine with the cost. *$14.75/24 hours internet (in-room, but free wi-fi in lobby) Now the nastiness... *As I checked in, I handed the front desk 1 credit card, then another, and then a 3rd, being told that all my credit cards were declined (perhaps because I forgot to tell my credit card company that I was on vacation and leaving the US). I called my credit card company only to find out that for each time my card was run through their machine, it didn't cross over to their system. Basically, their machine or terminal was down. Instead of trying it on another machine, what frustrated me was that the front desk made it MY PROBLEM. How is it my problem when your stupid machine doesn't work??? The only other option the TRAINEE front desk girl gave me was to pay for the room in cash. Uhh...I didn't bring $600 dollars to pay for my room. Who in the world carries $500+ in their wallet just in case their credit card doesn't work??? Seeing my frustration, her supervisor came over and "forced" payment on my card which went through and worked like magic. Now, had it been the first time using this card in Canada, I could see a problem, but 5 hours earlier I had just checked out from the Sheraton only 2 hours away without any problem! Problem #2-Valet/Bell Hops I finally get a room and make my way outside to my awaiting husband. I go to this window to pick up a self-parking pass and get directions to the garage (1 block south). All the while, I am asked by valet if we'd like our bags taken up to our room. I figure, that's probably a good idea as we do not have to haul our bags down the street from self-parking all the way to our room. As I tell the valet yes, a bellhop shows up to take our luggage away. We are told that once we arrive and call down, they will bring our luggage up??? First I'm told it will be left in the room, next I'm told that after we park the car we need to call to have our luggage brought up to our room, in which it might take 20-30 min. So, I guess I'm wondering is...WHAT'S THE POINT??? I might as well just carry it up to my room myself. We ended up carrying our luggage to the room and then self-parking the car later. After all the fuss with the front desk and now valet, I just wanted to be away from them all and unpack and relax. So much for those Westin ads that beckon you to stay at their hotel for a RELAXING experience. It was one of the most troublesome and frustrating experiences ever, at least this location. I can not recall ever being so upset after a stay at any of the Westins I've frequented, this was definitely the worst. Not coming back.
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