On Thursday 9/21/17, at 5:14pm, I ordered a single large pizza for pickup. I was asked to provide my first name, last name and telephone number. I s l o w l y spelled my last name and had to repeat it to the female order taker. I was told it would be 40 minutes. I arrived 45 minutes later, gave the guy at the counter my last name (he asked for my last name). He couldn't find the name in the system - the girl had completely butchered the spelling and he finally asked for the phone number it was ordered under. He said, oh there it is. So he asked me to wait and he would call me up when it was ready. Another 20 minutes passed by and still no pizza. He kept asking my name. Upon watching the pizzas coming out of the kitchen and put into the heating unit, I see a pizza sitting on the top shelf with my first name on the box. Are you kidding me??? When he looked up my phone number, you would think he would have put two and two together and realized the pizza was prepared under my first name!!! But no, 65 minutes after I ordered, I was the one who had to solve the mystery of where my pizza was! Why the heck do you ask for a last name if you aren't going to put the order under the last name. I'll not be back - and besides the pizza wasn't that great.