Ask for Lauren Mortensen - she helps me not hate my hair every time I see her. If Ashley's assisting her that day, you're in for a fantastic head/neck massage after the shampoo. The salon is often lively and busy - sometimes a little crowded - but always clean and fun. As with most salons, the front desk gals know that they are much prettier and cooler than you - but that's normal and really not a big deal.