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  • Our experience today at Red Robin here in Chandler, AZ was less than perfect. The greeter did not smile and was not courteous. It seem like she didn't want to be there. We were eventually seated and our waitress came over introduced herself that was fine. About five minutes later we had another waiter to come over introduce himself. We became confused and told him about the previous waittess. Next it took 20 to 25 minutes before our food came out luckily it was still warm however we needed condiments and knives to proceed that took another 5 minutes. Our food was getting cold. The quantity of fries and broccoli that they brought out was so small it took them a long time to bring out the second batch which was cold and by that time the burgers were eaten. We noticed that other tables that were seated around us were getting their food out way faster than we had got ours out originally. As we were leaving the lobby was completely full of people with a bunch of empty tables inside. It points to poor management and being understaffed. I don't want to take out the service totally on the waitress and waiter however this is really bad for business.
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