| rev:text
| - What a horrendous experience. I think the management has changed since the last time I rented here. It was a little sketchy last time, but this latest experience was so bad.
I arrive for a SUV pickup and the guy is sending what seems like a buddy of his out the door to his car and the customer is on his way with a smile on his face. Then he helps another customer. That person is on his way. I am noticing there is no walk around to see if the cars have any damage.
Ok, well, then another lady shows up and she is a little angry. She says she was here at noon and they did not have the passenger van she reserved so that is why she is back at 5pm because the guy behind the counter said he would get her the vehicle she was promised. And he has it now.
She and her family signed the paperwork and went out the door. Next turn is my turn. I ask for the SUV I reserved like 3 months ago and he says he doesn't have any. I ask what does he have and he hands me 2 sets of keys and to go check out cars he has in the parking lot. I don't want a car, I want the SUV I reserved. "Sorry sir, I only have what fleet services sends me." One car is a Charger and the other a Camry. We need the SUV for the space for our trip. He says, "then you're gonna love the Charger." What about a van or another size SUV?, "I just rented the one van I had to that lady there." I ask him to contact another location to see if they can fill the reservation. He says he will call the Budget up the road and then proceeds to help another person that walked in. After a few minutes, he says he tried calling them but no one answered and if I wanted the Charger. I said no and right after that, the lady who rented the van comes back in and says there apparently is a large crack in the windshield. He apologizes and tells her she needs to go to the airport to exchange the vehicle. Obviously she is super upset and arguments break out. I had seen enough. I step outside and got on my cell and call the location up the street myself that is located at 4430 E Independence Blvd, Charlotte, NC 28205.
They answer right away and tell me they can transfer the reservation. Only thing is they don't have the SUV size I am looking for. For a few extra dollars a day, I can get a bigger SUV. This seems promising. I head right there. Completely different experience. The manager, Tonia, is awesome. She is warm, friendly and understanding and minutes after my arrival she walks us around a SUV and seems worth it for the extra money, plus I am now in a pinch because we have to leave the next day on our trip.
It took probably an hour after arriving to leave with the keys but there were some customers ahead of me and they had to work harder to get the reservation transferred and the $ amounts to match.
So, my advice, skip 6721 E Independence Blvd location and head like 4 minutes up the road to the 4430 E Independence Blvd office. My customer service experience was like night and day!
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)