I had a pair of boots that needed repair. I took it there to see if it could be repaired. I was greeted when I entered the store (positive so far). I showed him my boots and asked his honest opinion on where my boots can be salvaged. In all honesty, he told me it would cost me $70 for the repairs, which could buy me new boots. Considering boots are hard to find for me, I'll likely spend the money.
I like the fact they were honest..