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  • I had a very good impression when I first started the process, the sales staff was very friendly and helpful at first. I had the salesman come on a Saturday to measure my home and went to the store later that day to pick out the materials and to pay for the job.I had agreed and paid for carpet install in the common places and vinyl in the restroom, kitchen and entrance.I live on the second floor and I asked if that would be a problem and the salesmen (Fred) Said no, I also asked If i needed to move my TV or TV stand and since I was paying extra to move appliances the salesman ( Fred) said no I had scheduled the install for the upcoming Wednesday. Wednesday comes and I have someone at my home waiting for the crew since I am at work. The crew arrives on time but I get a phone call saying they cant install anything and are leaving because it is against their policy to move my tv and it wasn't possible to install the laminate on the second floor. This isn't m first time installing carpet or vinyl in a home that is why i asked the salesman (Fred) if I needed to move the TV ahead of time and if the work I had paid for was possible and he said yes and not to worry that the crew would move the items. So the crew left and I had to call the office and (Fred) was no where to be found. I Spoke with Ron the installation manager and he was very helpful, he said that Fred has misquoted me and that he shouldn't have said I could have the vinyl installed. Ron said I would get a refund for vinyl portion and have a crew install the carpet the next morning. Thursday rolls around again since i have to work I had someone there to wait for the install crew. The crew arrived on time again and installed the carpet. I did not arrive until 9pm that night to realize that the carpet was not installed properly. The edges were not tucked in most areas the carpet was coming up where the tile meets the carpet. Overall it was a very sloppy job ( See photos) I had to take Friday off and go to the office I showed Fred and Ron the photos they said it wasn't done right and they sent an install crew the same day an hour later to make it right ( great customer service). At the end Carpets Galore made things right with the install and even refunded a portion of the install cost ($100).
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