We had a party of 5 to celebrate a birthday. Just to start this off--we had 6:30 reservations(all arrived prior to that time) and left after 9:00. As soon as we sat down, the order was placed and after the drinks arrived it was at least 15 minutes before we saw our waitress again. That should have told us something. When our dinners finally arrived, the 4 baked potatoes arrived cold. Those were replaced but took awhile. Also the 2 prime rib dinners arrived & the prime ribs were also cold. We sent those back. It took almost 20 minutes to get replacement dinners. By that time, everyone was finished with there dinners but the 2 "prime"diners. The manager came by twice but did not seem to apologetic. The waitress offered everyone a free dessert for our inconvenience. When the check came, dessert was free but there was absolutely no compensation for the 2 botched prime rib dinners. Because I didn't want to ruin the evening for the birthday guest, I didn't want to cause a seen. But, the evening was a disaster. One that J.Alexanders really didn't care or understand our position. Also, another table was dissatisfied with their cold meals. Won't be back again!