04/29/2017 I was greeted by a young heavyset black girl with blue streaks in her hair and smokey gray contacts. I told her that I wanted to look at the human lace front wigs. These are the MOST expensive wigs in the store starting at $199.00 and up. The girl immediately starts to "lay down" all the rules of trying on their wigs. She said that it costs $1.00 to try on their wigs. If you buy a wig the dollar goes towards the total purchase price of the wig. If you do not purchase it then you still owe $1.00. Whatever fine, I went there with the intent to spend $250 so a dollar isn't going to break the bank!
I asked her to show me a curly bob wig. She hands me the wig on the mannequin head and says: "As long as the store is empty like this I will let you try on as many wigs as you want but if other customers come in you will need to stop trying on the wigs." The store is empty as she stated, so I just gave her a nod of acknowledgement and focused on the curly wig that she presented. I began to touch the hair to feel the quality. This is a $199 NONREFUNDABLE wig. I need to be absolutely in love with it before I leave the store because I can't bring it back! The girl then says "Ummm the only thing I ask is that you don't touch the curls because it will lose it's shape." This particularly annoyed me because I hadn't even tried the damn thing on it was still on the mannequin head! If you don't even want me to touch it how are you going to feel while I try it on??
I tried understand their point of view as a business because this wig was for display so it needs to look it's best. I asked the girl if she could show me the wig in it's packaging instead of on the mannequin so I could touch it. She went under the counter and showed me the same wig in its box. She wouldn't LET ME TOUCH IT. She pulled back the plastic a few inches and started to say what great quality it was. I am really pissed at this point. I asked her to take the damn thing OUT of the box so I can examine it throughly. She said "I can't take it out the box, it's going to lose it's 'newness'."
I literally said "GIRL BYE" and left the store. That's a really shitty way to treat a customer. It's like they want to TRICK YOU into purchasing without even trying it out. I'll shop somewhere else.