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  • ***CURLY HAIR in my food and extremely poor service. I was here for Sunday brunch on Valentine's Day and while I expected the restaurant to be busy as usual, I did not anticipate the horrible experience we ended up having here. To start things off, after we were seated, our waiter greeted us by huffing about how "busy" it was after we asked him how he was doing. As guests at this popular brunch spot, we expected it to be "busy", patiently waited and did not have a problem with the crowds. His comment made things awkward and we did not feel very welcome. We overheard him saying this to all the other guests as well - what do you expect, it's Sunday brunch! We placed our order promptly. It took over 25 minutes for our food to arrive: the quiche and lamb burger. We got started while still waiting for the lobster bisque. Our original server disappeared so when we followed up 10 minutes later (with another server we finally managed to flag down) he responded "did you still want it?". Did they not want our business or something? We requested for the soup to still be brought out but it was NOT worth the wait. Just when I concluded I would give this place 3 stars for the lacklustre food and cold service, I discovered a hair BAKED into my quiche (see photo). I quickly brought this to our waiter's attention and he went to inform the chef. A few minutes later he came back and offered his sincerest apologies from "the chef". For what I thought was a classy place, there was no acknowledgement from "the chef" or Manager on duty about this disgraceful incident. Simply a sad sorry from our waiter who clearly didn't care anyways. When the bill arrived, the quiche was deducted from the total (obviously) but to our disappointment there was no effort to comfort us that this would not happen again or that it was an isolated situation. As we left, our waiter and the Manager did not even acknowledge us. They sure did a good job of giving us NO incentive of ever coming back again.
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