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  • This is the worst I have ever been treated by a company in a long time. Which is weird because all of the reviews are good. Mark came to my home and I explained to him the look I was going for in my home. I'm not too familiar with all of the types of window treatments out there but I knew I didn't want blinds or shutters. I told him I was going for an industrial look and needed something modern. He kept insisting I go for vertical blinds (for a 16 foot slider). In my 600k home, I didn't want those. He wasn't willing to listen to my vision I had for my home. He didn't bring any samples at all to even show me (who does that?). So, it was hard for me to even describe or show him the direction I was leaning towards. Within five minutes he said, "I don't have the patience to go over this with you." He also said things like "To be honest, I could be here 3-4 hours and you might not even pick anything if we go with shades, I can be in and out in 1-2 hours if you go with blinds." He also said things like "you should've waited until your house was completely furnished until you picked out your window treatments." Ok buddy. So everyone can see my furniture and me walking around nude? In short, he basically told me that he wasn't willing to take a few hours to earn my business. If I'm investing 10k in window treatments I want someone who will take their time with me. Lesson to you Mark, don't judge a book by its cover. I may be a double minority with tattoos, but I'm also a nurse practitioner who makes well over six figures and my husband is a pilot. Shame on you.
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