This is just a review of the call center and hopefully my review will go up after meeting with the dr. So I initially made my first appointment with dr pedroso for oct. 5 in early sep but had to reschedule for oct 23. Then I get a call that the appointment was cancelled due to her moving locations. No availability until end of November somehow. So I switch to dr harter for nov 13 and was told I can call back for cancellations. Call back end of sep and I'm able to get oct 29. Call today for any cancellations and Marissa tells me NO ONE cancels dr. Harters appointments b/c they know he's busy and he's booked solid til March. So I asked what if I have to make a follow up appointment I won't be seen til March? She says oh no we would get you in. But you just said he's booked solid.
If you don't want to move my appointment up say that but don't blatantly lie your way out of checking his availability because you know he can be busy. I'm almost tempted to go directly to the office for an appointment because this call center obviously is no good.