Our company Christmas party was held here. I wasn't impressed by a few things.
First we awoke at 7:14 am to someone pounding on the door and attempting to put a key in!!! My husband quickly demanded an answer as to who it was from our side of the door and a hotel employee explained he was sorry that it was an error and the system shows this room as available and he was trying to show a guest to their room. We laid back down and the employee continued to have a very LOUD conversation over his two-way radio with the office to figure things out. Hello people!!!! It's 7:15! I could have stayed home and slept in later than this! After about 10 mins of this (now the customer is arguing with the hotel employee because he's angry) my husband finally asked them to "take it somewhere else so we could sleep".
We lie back down and try to go to sleep. Upon starting to doze suddenly the TV automatically turns on with the volume extremely loud! The remote was literally across the room so there is no way we even touched it! Weird.
Now wide awake on my one day to sleep in I decided I wanted to make coffee... it took me forever to find the Keurig stored away in a cabinet below the TV. It was a large tray that contained the coffee maker and condiments. There was no place to plug it in! I literally had to move a dining chair over to the wall near an outlet so I could make coffee. Whew! That was an ordeal but coffee was brewing and I would soon be enjoying a cup on the balcony. NOT! No creamer. Nope not any creamer of any kind to be found. Period. So I decide upon coffee via room service or at least some creamer! I can't find the menu. I call down to dining and she explains that the menu is on the TV. Fine. I fiddle around with that for about 5 more mins and finally get the menu up. It's impossible to see because it is in extremely small black font. (Not very well thought out for a resort of this cost!).
Forget it....we will go to the dining room Prado. We shower and off we go. We get there and the host isn't anywhere to be found. At this point I seriously need coffee so we seat ourselves and wait. The host now sees us (Frank) and comes over and introduces himself and in a very confrontational manner says "what is your last name and room number please." We tell him and he marches off check it out to be sure we are credible.
After all of that I am waiting for this resort to call and let me know that they owe us a free night! I think it's the least they can do. And they should include a couples massage package so my next review will be singing their praises rather than this type of review! Make it right Montelucia! We are counting on it.