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  • My husband and I visited many mattress retailers in the Tempe area to find the best deal, mattress, and guarantee. We were paranoid about buying from anyone who wouldn't replace the mattress or would charge an arm and a leg to do so. We also got pretty tired of the rigamarole of salesmen. Ultimately, we liked the selection at R&S, especially the Brooklyn Bedding mattresses (their own brand). I was a bit nervous about buying a brand I didn't know but did lots of research online (including sleeplikethedead.com and themattressunderground.com) and was reassured. Chuck was really patient and informative, letting us lie on mattresses for 15 minutes or more and explaining the benefits of each one. He also said that if we were not happy he could exchange our mattress at no charge (if we wanted a different mattress we'd just pay or be refunded the difference in cost). Then he offered us a really nice deal on the one we liked: the Brooklyn Bedding Bliss latex mattress. We ordered a mattress newly made by the warehouse, and when it showed up last week it was firmer than the one we fell in love with at the store. I called a few days ago and Chuck offered to send us a new mattress at no cost, just like he promised. I decided we wanted the one we picked out in the store instead of another new one, and he agreed that it could be done. It was delivered today by Justin, who is timely, easygoing, and who remembered chatting with my husband when he delivered the first bed. Such a nice guy. I'm happy with the new one and pleased that the exchange was so simple and Chuck kept his word. Given how much of a pain in the ass it is to buy a mattress, it's nice when good people do good business.
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