I've been to this shop several times based on recommendations from a friend.
Each time I've come to the store has had several shoppers already inside making multiple item purchases. And yes, I'm guilty too of making multiple item purchases here.
The workers are very polite and generally helpful. They do not seem to do any hard sells but are eager to help when asked. Also, the staff is not afraid to recommend other locations for shopping if they do not have a particular item.
The store is clean, if maybe a little dated. There is a nice play area for children with an abundance of toys to keep them busy while the adults are shopping.
Overall, this is a great location to shop for great, clean, pre-owned items. (And yes, many times there are brand new items sold for way below retail)