This started out lower but they apologized and upgraded, which helps. We were getting a car through Erie Insurance because of some repair work being done. I spoke to Sean a co assistant manager 3 times that day. I had only TWO items before deciding to rent from them. #1 was that they pick up my daughter after work and then go to their office to do paperwork and rent the car. #2 was that I asked what the INSURANCE cost was per day for me to be added. His answer was $10 a day.
#1 was botched. So at 4:30 no one came to pick up my daughter, who is the renter. Enterprise's slogan is "We'll pick you up." Ha! I had given them her cell number but no one called either. Then, she called their Mayfield office but was told they had no record of her pickup!!! Sean had left. She finally took an Uber to Enterprise. After arriving, they found her record but would not pay back the Uber cost, and instead offered 2 days rental "add on" which we didn't need since the rental car was covered.
#2 was botched. My daughter was told that insurance per day was $14.95 not $10 like I was told. When I spoke with Sean the next day it was clear he had not listened to me say INSURANCE and had only talked about the fee for adding a driver even though I had repeated INSURANCE and said that I was only going to drive two days of the whole rental period he wasn't listening despite my best efforts.
They did apologize and upgraded her car which we appreciate. I just am not confident they will get the next reservation right so I can't go higher than three.