My first visit from them didn't start off so well with the time for the plumber who was to do an inspection passing and me having to call them to find out what was up. The second looked like it almost was going to go the same way because when they called to let me know the A/C guys were not going to make it they said they couldn't find the appointment. They got it though and I had two plumbers out on a sales call not long after. They gave me my options and we discussed what would be best for what I really wanted to do and then set up the install. I never felt pressured to do any other work or that I had to pick one of the options. The third time for the installation went off without a hitch.
I got a call shortly after the start of my time window and David showed up quickly after. He broke down again what he would be doing and installing and how long the water would be off. It took a little less time then estimated to get the old softener out, a new conditioner in and the descaler installed along with new connections to the hot water heater. Everything was cleaned up and he walked me through how the system worked and set the timer on the conditioner. I got the warranty card that he filled out for me and I just need to drop in the mail and the manufacturer's information for the equipment. Now I have a no salt virtualy maintenance free system.