This was bad experience from the start. We had a party of 3 (my wife, my father and myself). There were at least 4 open booths in plain view from the waiting area. It wasn't terribly busy. The hostess wouldn't sit me and my wife until the third person in my party arrived. She said she was sorry but they are busy. I insisted on being sat and she looked as though I peed in her morning coffee.
Once sat, we met our waitress. Which was one of the three times we talked to her all night. She took our drink order, didn't see her until she took our dinner order, then another time to get a refill on our drinks (which we had to ask for from one of the managers since we hardly saw our waitress.
I think part of the trouble is this new system from Applebee's with the touch screens at each table. From this screen, you can order your dinner, ask for refills, pay your bill and a few other functions. I really wish when we sat down or first met the server they gave a quick rundown on all I could do. It's great you can do all these things, but I had to "request" a refill via the touch screen. Our waitress passed our table several times and never once actually talked to us to see if we would like a refill.
The food was ok. It wasn't exceptional, but it wasn't terrible. The best part of the entire experience was being able to pay the bill at the table. The worst of it is that I've been to this same Applebee's a few years back, and the service was terrible then as well. Bad service is weighing this location down.