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  • I'll go back to a 5 star review, and I'll tell you why. I really LOVED the old staff and dentist - Megan, Dr. Burnett, Jamie, Jennifer, Dawn. However, none of them are there. Smile Today isn't owned by one doctor, and really is more like by a corporation or a business entity. The new dentist is Dr. Smith, who has been there since late August 2017. Sarah, the office manager, came just under a year ago after Megan went to go raise her new baby. Ian came in after Jamie left, which I'm not sure when, but after my dental visit in December. Now sure when Dawn left and I know Jennifer went to work in the Scottsdale office. When the staff you loved so well is gone, getting to know all new personnel has been challenging for me. I was not too happy and I expressed it in my Yelp review at the beginning of the year. Since then, Dr. Smith has tried to help me get to like this place better with this new staff. He explained to me all the different reasons why he recommended what he did. My husband got his cleaning earlier this year after I wrote my scathing review and said he really liked the cleaning Ian gave him and for me to give Smile Today another chance. I was ready to switch dentists, but decided I could give them another chance. I had a cleaning in March, but I also had a problem with a crown that another dentist had put on a long time ago. Through this whole process of the cleaning, getting the new crown, it all went so well. I have never had such a gentle cleaning before and Ian is the first male dental hygienist that has ever cleaned my teeth. All prior ones had been female and they've never been that gentle before. It was actually rather pleasant. The crown process went well - temporary and permanent. Once the permanent was in, it felt like just regular teeth. I also had some issues with documentation with my Flex Spending Account with which I was able to work with Sarah on. Though I haven't gotten the refund for over payment yet, I'm assuming it's in the works and I should receive the check some time. All in all, I'm happy. I just have to get used to this new staff. Oh, and Kelly is super nice, super smiley, and very happy every time I've talked or interacted with her. She is pretty easy going and fun. Hopefully all of this staff will be here years to come.
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