I have so many issues with this place. Firstly their service is horrible. If you don't speak mandarin they immediately treat you differently. Secondly they take FOREVER to get their hot food ready. They claim it's because they make the food fresh, but honestly it seems to be because they don't have enough staff and enough pans in the kitchen. Oddly enough you can see some of the kitchen staff lazing about in the back though. Perhaps if there was a decent manager there the quality of the customer service would be better.
Let me elaborate, it took 45 minutes for me to get 3 orders of takoyaki.. THREE. I have no clue why the hell it took this long. In another visit I had a coupon from one of their summer events, they had to check with everyone in the team to make sure it was valid, and then used the coupon inaccurately. I was so pissed. When I told them never mind I will use the coupon another day, they told me that was impossible regardless of the fact this coupon had no expiry date.
This location and staff are absolutely horrible. The only reason they get any stars from me at all is because they have some decent takoyaki.