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| - Let me start off by saying that i have never owned another vehicle that has not been a Chevy since my grandfather is retired from General Motors. I have not had very good experiences with any of my car buying from Fairway Chevrolet, but i would like to take a moment to share the most recent experience that my mom has had with her Impala when taking it into the service department.
Her car had been starting to overheat, literally for maybe 2 days.(She stopped driving it at this point and made an appointment with the service department) She took it into them for a diagnostic check and was completely shocked when they told her she needed a whole new engine since she had blown the current engine by driving it while it was overheating. (The cost of this new engine...$6000+) We are talking about a 2003 Impala with over 100,000 miles. The service consultant stated that her car had failed a block test and it "appeared" that the "heads" were warped. After further conversation with the service consultant, it was apparent that the technician/s who evaluated her car had not actually dismantled any part of the engine or attempted to evaluate the car in any other way, other than preforming this "block test". My mom the explained to the consultant that the value of the car was not worth investing $6000 and she was just going to go ahead and come pick it up. He then expressed how regretful he was that he wasn't able to do anything for her and offered a minimal discount and stated "there was nothing else wrong with her engine, other than these 2 blown heads...". She then inquired how much it would be to replace just the 2 heads he was referring to. He stated he could not give her that estimate since that was NOT what they were recommending. They were ONLY recommending a new engine. His very next line.."Are we able to get you into a new car..." Really, are you kidding me.. what scammers!
My mom did end up picking up her car and getting a second opinion, and surprise surprise.. no new engine. Instead, she ended up having her thermostat (which was sticking), the water pump (which was having trouble circulating) and a radiator fan replaced. Hmmm... all problems that could explain an engine trying to overheat!
I'm pretty disappointed at the lack of customer service and honesty shown by Fairway Chevrolet. You think with all the bad publicity lately, they would be trying a little harder to keep the customers they have, especially those who are part of the General Motors family!
The second opinion that we got by the way was from Hefty Auto Service.. Great service, honest employees and decently priced! The owner definitely understand the frustration caused by dealerships.. he didn't even ask or care what was recommended on the car before hand, just gave his honest opinion. Work was completed with in hours!
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