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  • Yeah sure their BOGO is a good deal (you can only pick from 6 drinks) but that deal is only for a week so... Let me start off by saying their drinks will actually give me diabetes. I've tried many different drinks (including all 6 of their BOGO drinks, aka their top 10) and found that their drinks are way too sweet, especially the milk teas. I purposely asked for 50% sugar but it's still disgustingly sweet. OH and they are always out of tapioca... always. But that's not even the problem. They won't let you swap for a different topping. I find that unfair because my drink is supposed to come with tapioca and if they don't have tapioca then they should let me replace it with any other topping of the same price because it was originally included with my drink. Honestly EVERY BUBBLE TEA PLACE is okay with that, except this gong cha. I know I'm not the only one who finds this unfair because everyone in line complained about the same issue I had with this place. They also cheap out on toppings too. I obviously don't expect half a cup of toppings but they legit gave me 1/10th of a cup of toppings..... Should've taken a picture to post it here but there was so little topping it looked like someone's left over drink, before I even poked my straw through the sealed drink. Last but not least, everything is very disorganized. Not sure if it's because of the BOGO event or people (not all employees) just aren't trained properly and don't know how to make a bubble tea or provide decent customer service???????
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