An amazing adventure! Professional pilot (Shane) and support crew. Amazing views you cannot get anywhere else! We even flew higher than the small planes landing at the Mesa airport. Fascinating to watch the pilot control the flames to keep the balloon aloft or land. You do have to climb into and out of the basket, but even with an inured knee I had no problems. Champagne and snacks after the ride were a nice extra. Appreciated the history of ballooning as well. Highly recommend you do this to check an item off your bucket list! Always felt very safe!