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| - I've been to the Urban Tea Loft four times now, and all four times it has been an awful experience. I guess I continued to go because i wanted to support the restaurant and I understand the meaning behind the tea concept, and admire the owner for the fight against cancer.
Let me be honest by saying the food is decent. Mac and cheese is great... SERVICE is extremely slow... Give me a break...we were 1 of 2 tables there.... At the start of the morning... Can't be busy when there's only 9 tables and ONLY 2 were taken up.
My guy and I ordered bloody mary's... First let me say, there wasn't any garnish and there wasn't any seasoning in the drink! It was pure tomato juice. Second, we ordered... I ordered French toasts, and my guy ordered the ribeye skillet...I waited ten minutes after I placed my order to check in through yelp... We waited 37 minutes not including the 10 i waited prior...and still no food... So I walked over to the server and politely asked for the check and they kept saying "are you sure you want it.. Your food is really almost out" you kidding me.. Almost out?! Uh... Let me think.... No crap... I would really like it... Basically she never did what I asked.. Instead she came back with the food... The ribeye...was raw... I ate my French toast cause I was so... hungry! but give me a break... Absolutely no comp on anything... Manager nor the owner didn't even come out to apologize... How ridiculous is this?!!!
I don't like to write bad reviews, This is actually my first...and forgive me for grammar but I just am still so annoyed. I gave this restaurant the benefit of the doubt and every time they have let me down. No excuse for poor service... We paid full price for everything, absolutely nothing was comped and it was obvious I was upset, but wasn't rude.. I just simply said "I'm sorry, but 47 minutes is a very long time to wait for French toast, so we would like our check and pay for our drinks..."And I still tipped 20% ask me why?! I have no clue... I've been a server and in no way would I ever let my customers leave unhappy.. I would apologized, get their food comped, get a manager and make sure if they do ever come in again they will be well taken care of. No excuse for such poor service... The Restaurant wasn't busy... I crap bricks when I left!
I don't recommend to eat in.. Maybe order togo, but that's it. The $40 I spent on breakfast I could've been in and out stuffed at BLD. No thank you for the 5th visit... This place really pinched my nerves... 4 visits and each visit has always been extremely slow...restaurant is too small to be overwhelm when the restaurant isn't even full... 2 servers for 9 tables... Please don't tell me it's too much to handle. Well, I will never return here again... Those who have gone here and have gotten great service and didn't have as long of a wait for food.. GOOD FOR YOU! They need customers somewhere and somehow.
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