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  • My first impression of this boutique was wonderful. I went to look for my wedding dress. The young lady that helped me was awesome (she no longer is there). I bought my dress that day. They encouraged me to come back for bridesmaid dresses. I wanted my girls to go pick out their dress in November ( wedding was the following September). I knew it could take 6 months to get dresses in and a lot of my girls live out of town, so I wanted them to have enough time and not be rushed. The shop encouraged me to not do it until February, so I scheduled an appointment. When we came in, no one would help us even though we had an appointment. I was so embarrassed because I said such good things. The dress the girls picked out, which was beautiful, had a belt on it that was not the color I wanted. The lady from the shop said we could change the color of the belt to the color of the dress. A MONTH later I get a phone call from the shop stating that we could not change the color of the belt. So 2 of my bridesmaids and I went back to pick out a different dress. The owner convinced me to stay with the same dress and the bridal shop would order extra fabric and put a belt on. I was told we would have the dresses at the end of June. I called the 1st week of July and was told they would be in in 2 weeks. I called back in 2 weeks then they couldn't find the tracking for the dresses! They didn't know where the dresses were. A couple hours later I got a phone call stating the dresses would be in first week in August. The dresses didn't come in until 2 weeks before my wedding! Then they still had to put on the belts which looked awful. One of my bridesmaid went to pick up her dress and was told "this is ONLY a $180 dress. I don't understand why you think it's going to be perfect!" I can't believe the owner would say such a thing to a customer. The owner also told my friend that I had thousands of dresses to choose from and I had to have that one. If you remember she convinced me to stick with the original dress. When I called her to ask about the conversation she told me that I was not appreciative and like all her other brides and expected everything for nothing. I had not asked for anything and I'm not confrontational at all. She had me in tears! I could go on and on but I think you get the idea. Worst customer service and I would NEVER recommend them to anyone! Be forewarned...
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