Steve at Arizona Fine Violins is incredibly rude and unprofessional. When I asked him to appraise the value of my cello, he looked at it, went on to the internet and said, this is how you find that out. Then, later when I had someone interested in purchasing the cello, I called back to ask him if he would be willing to give me a more accurate assessment of the cello (finding wolf-tones, etc), and before I could even get to my question, he cut me off and asked me "what does this have to do with ME?". VERY rude. If you go there, my suggestion is to avoid him and deal with anyone else at the shop, as they all seem more qualified and professional and actually willing to listen and help you out.