Let me start by saying this was the first time we had this issue at an NYPD Pizza. Maybe it's just this location?
Last night my wife and I ordered in. The usual prompt of 45 minutes until delivery was received. That's always expected these days in a city this size. Well the order took 1.5 hours to reach our house. The driver said the kitchen was backed up and that he was waiting on our food to be ready. The food was all ice cold. It was not just made or it would have been warm....so try again. This was very disappointing.
Update: NYPD Pizza made good by giving us a certificate to cover the cold/late food. We went into the restaurant to eat when using this. Service was great, fast, and professional. Food was fresh! We haven't tried delivery again since the incident, but seeing how they contacted us to make it right I will likely try again one day. I've adjusted my rating to 4 stars to reflect this accordingly.